Cariloop Privacy Policy

Last modified: November 2023

1. Introduction

Cariloop, Inc. (“Cariloop,” “us,” or “we”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or you may provide when you visit the website, the Caregiver Platform, or use of the Cariloop mobile application (collectively, the “Platform”) and our practices for collecting, using, maintaining, protecting, and disclosing your information.

Our use of your Personal Data (see definition below) may be further limited by a HIPAA Business Associate Agreement entered between us and your employer when your employer provides access to our Platform and our services as part of your benefits. If anything in this Privacy Policy conflicts with HIPAA or a HIPAA Business Associate Agreement, we will comply with the terms of HIPAA and/or the HIPAA Business Associate Agreement where applicable.

This Privacy Policy applies to information we collect:

It does not apply to information collected by:

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platform. By accessing or using the Platform, you agree to this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Platform after we make changes is deemed to be acceptance of those changes. As such, please check this Privacy Policy periodically for updates.

2. Children Under the Age of 18

You may use our Platform to help you in the care of your loved one of any age. However, our Platform is not intended for use by individuals under 18 years of age. No one under age 18 may directly provide any information to the Platform without verification of parental or guardian consent. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Platform or on or through any of its features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete the respective information. If you believe we might have any information from a child under 18, please contact us at the Contact Information below.

3. Information We Collect About You and How We Collect It


We collect information from and about users of our Platform (“Personal Data”):

We collect this information:

Information You Provide to Us

The information we collect on or through our Platform are:

Your information may be shared with other Care Coaches of the Platform in order for us to provide the best member experience. On occasion and solely with your permission, we may also publish feedback about our services and your Care Coach you provide on our Platform or elsewhere.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns as described above.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service by enabling us to:

The automated data collection technologies we use include:

4. How We Use Your Information

We use information we collect about you or you provide to us, including any Personal Data:

5. Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy, including to your employer or the health plan sponsored by your employer. However, we may disclose aggregated information about our users and information which does not identify any individual, without restriction, in accordance with the Service Agreement signed by your employer. This may include incentive programs which your employer or your Plan utilize.

We may disclose Personal Data we collect or you provide as described in this Privacy Policy:

We may also disclose your Personal Data:

6. Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential.

7. Accessing and Correcting Your Information

You can review and update your Personal Data by logging into the Platform and visiting your account page. You may also contact us through the Contact Information below to request access to, correct or delete any Personal Data you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your Personal Data from the Platform, copies of your Personal Data may remain viewable in cached and archived pages. Proper access and use of information provided on the Website, including User Information, is governed by our Terms & Conditions.

8. Do Not Track Signals

We also may use automated data collection technologies to collect information about your online activities over time on our website. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

9. Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We have our control environment and infrastructure tested by independent external firms to ensure we have best practices in place in compliance with various risk frameworks.

The safety and security of your information also depends on you. Where you require a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Platform. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform except where required by law.

10. Changes to Our Privacy Policy

We may change this Privacy Policy at any time. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

11. International Customers

Canada Customers

For individuals living in Canada, please see the above sections for the following:

If you have any questions regarding this Privacy Policy, please email the address noted in the Contact Information section below.

12. Contact Information

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact through the contact information below or through the “Contact Us” page on our Website.

To contact Cariloop, please email: